Guest Blog from a WOW Observer

For as long as I can remember I have had a keen interest in the weather, and, since studying it at university and working for the Met Office for over a decade, meteorology has been huge part of my life. One facet of meteorology I am particularly interested in is statistics: how much rain did we have last month? How many frosts did we have this winter? When did we last have a temperature that high? – the questions are endless. And so when I was gifted a weather station by my wife around 5 years ago now, I saw it as a great opportunity to begin keeping my own records.

My set-up at home is probably quite complex by most people’s standards, but with a bit of time and effort (and money) is relatively straightforward to achieve. I have an Aercus WS3083 which contains a number of instruments connected to a transmitter via RJ11/RJ12 cables, and the wireless transmitter sends the data to a console which resides indoors. 

One issue I have is that my relatively sheltered back garden isn’t really suitably exposed in order to provide gold standard measurements of wind or sunshine, but it is representative of a back garden on the edge of a moderate sized town. So I have made some modifications to it by extending the cables in order to optimally position the various instruments, and the wind/sunshine sensors are currently mounted on a 10ft cranked pole which will eventually be sited on the gable end of my house, at a standard and well exposed 10 metres. I just haven’t found a way of getting it up there yet!

The console indoors is connected to a mini PC, which is always on and permanently connected to the internet. This runs a fantastic piece of software called Cumulus, which interrogates and logs the data from the console at 1-minute intervals. Whilst it does take a little bit of setting up, Cumulus is extremely powerful, and amongst many other things it can upload data to WOW provided you have registered your site and have a WOW account. As a meteorologist by trade, I know the real value that observations and ground truth can have (when viewed with appropriate caution of course!), and the dense network of observations provided by WOW can be really handy when looking at the weather at a local level. So I am happy to think that my observation is contributing to that enhanced data coverage which can be used by local weather enthusiasts and meteorologists alike.

 As well as WOW, Cumulus generates content for a number of webpages I run, including real-time readouts of the 1-minute data, sends me e-mails with daily reports and even generates a text file which can be picked up by an app on my phone so the latest observation is always to hand when I need it. And whilst it’s the statistics that interest me the most, the value to the rest of my family of knowing what the outside temperature is in order to plan what to wear cannot be understated!

Note from the WOW team: We are always interested to add to the list of useful third party software on our support pages. Share your experiences in the comments below to help other users link up with WOW!

Reflecting on a record-breaking 2019

Back in July, the UK surpassed its maximum temperature record during an exceptional period of heat. Persistent low pressure sat across eastern Europe and Russia, alongside another area of low pressure that had stagnated just to the west of Europe (occasionally bringing unsettled and cloudy weather to parts of Spain and the UK), trapping an area of high pressure in between. 

MSLP analysis chart - valid 06 UTC 25th July 2019.

This allowed anticyclonic conditions to set in across much of central and western Europe, bringing clear skies, plenty of sunshine by day and light winds too. This weather combination ensured that by the 22^nd July (Wednesday) temperatures were beginning to rise into the high 30's, with the peak heat concentrated across parts of France, Belgium and the border region between Germany and the Netherlands. Indeed, by the end of Wednesday (24^th), the Belgium national met service (RMI - Royal Meteorological Institute) confirmed that the temperature in Kleine-Brogel had peaked at 39.9°C during the day. Meanwhile KNMI released a statement, stating that the official maximum temperature record for the Netherlands had been surpassed in several locations on the 24^th, with the highest temperature (39.3°C) recorded in Eindhoven.

Where is the hot weather coming from? Find out below 👇 pic.twitter.com/XtHf2xroEP

— Met Office (@metoffice) July 22, 2019

As for the UK, a breezy and rather cloudy start to Monday 22^nd July gave way to increasing sunshine and lighter winds by Tuesday as an approaching cold front swung up towards the northwest of the UK. This allowed a southeasterly feed of air to develop through the day across much of the country.  Even at this point, numerous AWS (Automatic Weather Stations) on WOW recorded in excess of 35°C, although an official UK maximum temperature of 33.7°C was recorded at Northolt.

Intense overnight thundery downpours spread their way across England and Wales, clearing to brighter skies for a time on the 24^th, although a band of cloud arrived from the west during the afternoon capping temperatures somewhat in across central and western parts. In the east, however, back garden AWS sites suggested 30°C+ temperatures across parts of East Anglia, Cambridgeshire and London. In fact, the official maximum was recorded at Writtle (34.3°C).

It's exceptionally hot for some this afternoon, and scattered thunderstorms will develop pic.twitter.com/FmdwPHsUSQ

— Met Office (@metoffice) July 25, 2019

Visible satellite image taken on 25th July

By Thursday (25^th), low pressure had retreated westwards a little and was now just to the west of Northern Ireland, allowing a more widespread stream of hot air from the continent to feed across the UK. Official Met Office observation sites across parts of Wales and Scotland recorded temperatures in excess of 30°C, whilst numerous official sites across England saw temperatures rise into the mid 30's.

With a maximum UK temperature record of 38.5°C previously recorded in Kent (2003), unsurprisingly, there was a lot of interest from a range of press outlets regarding the maximum temperature on the 25^th July. 

Multiple WOW locations recorded temperatures in the high 30's, with a few recording in excess of 40°C by 3pm. Clearly many journalists were watching WOW with some interest at the time as some journalists even quoted temperature readings from individual weather stations. Likewise, Met Office Meteorologists were keeping an eye on WOW alongside official Met Office network temperature data.

UK WOW observations recorded 15:00-15:59 UTC 25th July 2019.

Whilst WOW data was not treated as official UK observational data, it did provide a steer as to where the highest temperatures could be found in real time (in three areas; Cambridgeshire, London and Kent). Temperature readings from WOW also filled in data sparse gaps in official Met Office networks (often in towns and cities), providing an indication of just how widespread the heat was.

WOW observations near Cambridge recorded 15:00-15:59 UTC 25th July 2019.

However, as the Met Office has a number of official networks, that range from official automatic observation sites (that report in as near to real time as possible) to Voluntary Climate Network sites, it wasn't possible for the Met Office to release the highest temperature from the 25^th July on the same day. It was not until the next morning that the UK learnt just how high the temperature had risen on the 25^th. As it turns out the highest temperature was actually recorded at Cambridge Botanic Gardens - a Voluntary Climate Network site, manually read once every 24 hours by volunteers. Consequently, this particular site did not report in on the hour or the day but delivered a dramatic pause overnight until the value was released into WOW at 0900 UTC on the 26^th July.

A provisional maximum temperature of 38.7°C was released by the Met Office thereafter. Meanwhile, in the background, a rigorous series of processes were undertaken by Met Office staff in order to verify this figure. These processes included:

•          A site inspection and sensor inspection
•          Review of the temperature trace
•          Discussion with the onsite climate observer to ensure the correct processes were followed on the day (i.e. the Stevenson Screen was not opened other than at the prescribed time)

The result was a verified record at Cambridge Botanic gardens of 38.7°C.

It is worth noting that there were some serious impacts of the exceptional temperatures seen in late July. For example, in the UK, the rail network was severely affected across south-east England with train cancellations and main lines closed out of London due to concerns with rail buckling. Meanwhile, damage occurred to overhead electric wires as they sagged in the heat, and trackside vegetation caught fire in several locations. In addition, the exceptionally hot weather made conditions difficult, particularly for the frail and elderly. Further afield, as temperatures rose into the 40's across parts of France, Belgium, Germany, Luxembourg and the Netherlands, a number of fatalities were reported.

Eskdalemuir Observatory – Centennial celebrations

The World Meteorological Organisation (WMO) has recently awarded Eskdalemuir Observatory Centennial Observing Station status. The WMO issues this status to nominated stations that have provided long-term, high-quality climate records that tell current and future generations about climate variability and trends.

Eskdalemuir Observatory today. 

Eskdalemuir Observatory is owned by the Natural Environment Research Council (NERC) and operated by the British Geological Survey (BGS). Eskdalemuir Observatory is part of the UK Met Office official observation network and the data that it provides is available in WOW. The observatory is also part of the Global Climate Observing System(GCOS); one of only 8 observing stations in the UK incorporated into this important climate monitoring network (Stornoway, Aldergrove, Waddington, Rothamsted, Camborne, Lerwick, Eskdalemuir and Shawbury are all classed as GCOS surface network stations).

Centennial celebrations

On Thursday 18 July, nearby residents and former staff joined BGS and the Met Office to celebrate its new status and find out more about the world-leading science that takes place in the observatory’s offices and bunkers.

Stuart Goldstraw (Head of Observations Operations, Met Office) & Pete Harvey (Senior Met Officer, Eskdalemuir).

Chris Turbitt from BGS (the Observatory Manager) said, "We were pleased that members of the local community and former staff members, both BGS and Met Office, were able to join us to celebrate. The observatory opened in 1908 and since then has been a renowned site for magnetic, seismic and of course meteorological observations."

Meanwhile, Stuart Goldstraw (Head of Observations Operations at the Met Office) said, “Eskdalemuir Observatory provides meteorological data for a global network of high quality sites, as well as forming part of the Met Office Climate and Synoptic network. We are proud this partnership of over 100 years has been acknowledged with the award of WMO centennial observing station status”.

Pete Harvey & Claire Brown (Eskdalemuir Site Manager).

Visitors to Eskdalemuir were given a tour round the observatory and enjoyed a series of talks from BGS and Met Office experts.

The History of Eskdalemuir Observatory

Eskdalemuir Observatory is world-renowned as a leading geophysical and meteorological observation station. This reputation comes from the long, unbroken, high quality recordings that have been made possible by a remote site that was well chosen and has remained almost unchanged for over a century.

The main building seen from near the Underground
Magnetograph House (note the anemometer mast on the roof).

The origins of the Observatory can be traced to London in the mid-19th century when measurements of the Earth’s magnetic field began at Kew Observatory. By the end of the 19th century, these measurements had become unsustainable in London as the electrification of the capital's tram network caused increasing disturbance to the magnetic records.

By 1903, The Royal Society had identified a new site for the Kew instruments - on Nether Cassock Farm in the Parish of Eskdalemuir; a location sufficiently far enough away from existing and future sources of electrical and magnetic interference (including the national railway network). The land was provided in trust by the Duke of Buccleuch to His Majesty’s Department of Works and Public Buildings, “for an Observatory or other scientific purposes, and for no other purpose what so ever”.

Aerial view of Eskdalemuir Observatory.

The labour required to build and run the new observatory was assigned to the recently formed National Physical Laboratory, assisted by a substantial contribution from a London tram company. Many of the early magnetometers were transferred from Kew Observatory and the magnetic measurements were supplemented in the initial years by atmospheric electrical measurements and daily measurements of air temperature and pressure.

Meteorological measurements began officially in 1910 (when the Meteorological Office took over operation of the Observatory). One of the early geophysics experiments in the post-World War One years involved laying a series of large loops of copper wire around the Observatory (and nearby Dumfedling Hill) to detect geomagnetically induced currents, although a more important role of these induction loops was to evaluate the feasibility of detecting passing submarines in the vicinity of estuaries and harbours.

Seismometers were housed in the main observatory building until 1925. However, a dedicated vault was built on site in 1964 to accommodate instruments of the World-Wide Standardized Seismograph Network (and latterly BGS and US Project IDA instruments); Eskdalemuir being one of the quietest seismic stations in the world at long periods. Recordings have since been used to locate events such as the magnitude 4.7 Longtown earthquake (Boxing Day, 1979), and by air crash investigators timing the Lockerbie disaster (1988).

View of part of the Eskdalemuir enclosure, showing the entrance to the underground room where seismological & magnetic 

instruments were kept.

Management of the Observatory passed from the Meteorological Office to the Natural Environment Research Council (NERC) in 1967, and by 1974, staff numbers peaked at just under 30 (due to the wide range of science being carried out on site). However, with the advent of automatic instruments and digital communications in the 1980s, staff numbers gradually decreased. Today, one BGS member of staff remains, alongside two Met Office staff members.

Main buildings at Eskdalemuir Observatory.
These buildings provided office space & accommodation for staff, including Lewis Fry Richardson
(Superintendent at Eskdalemuir, 1913 - 1916). Richardson went on to develop the theory of Numerical Weather Prediction.

The variety of geophysical measurements has, however, continued to expand. Eskdalemuir is well regarded as a pristine measuring environment, hosting continuous GNSS monitoring, magnetic induction coils, geo-electric probes, absolute gravimeters and VLF radio detection – studying physical phenomena from the core of the Earth to the ionosphere and beyond. Today, magnetic recordings are used in real-time to navigate drilling for oil and gas below the North Sea and assessing the effect of space weather events on the electricity distribution network. Although the applications have changed, the fact that the site and the measurements made there are as relevant today as they were over a century ago is a testament to those scientists who made the decision to establish an observatory at Eskdalemuir.

Buxton Weather Station - A brief History

The following blog post has been written by Michael Hilton, a voluntary observer in Buxton. The original, unabridged, article can be viewed here. The weather station at Buxton has been part of the Met Office's network of climate sites since the 1870s. The voluntary observers at Buxton use WOW to upload their daily climate observations. The observer's thoughts and views below are their own. 

The Buxton Slopes Met Office site, is a Climatological Weather Station, (a Climatological Weather station takes daily readings to create a long term climate record, whereas a Synoptic Weather station records more frequent, often real-time, readings with the primary function of forecasting). The Met Office operates the Voluntary Climate Network alongside the automatic Synoptic Network.  The Buxton site is some 100 metres to the North of Buxton Town Hall, at map reference SK 058 733 (Latitude 53 15’ Longitude 1 54’). The site is at an altitude of 307 Metres above sea level.

This site is managed by The Met Office, and manned by a group of local volunteers, who attend the station each morning, 365 days a year, at 09.00 GMT, to take readings.  Some 22 readings and observations are taken on every visit, and these are entered by the volunteer team, each morning, through an online Met Office portal (WOW), for use in real time forecasting – and for inclusion in Long Term Climate Records for the UK.

We also maintain a written book of all the daily  observations – in much the same way readings have been noted since the mid 1800’s – of course these will be preserved, and passed on to future generations.

All approved Met Office sites, comply with global standards, set by the World Meteorological Organisation. Our Volunteers have received Met Office training in order to meet those standards. This ensures the quality and reliability of readings generated by the Buxton Station.  Maintained high standards, ensure Buxton readings are included in the Met Office Climate Records for the UK.   This national database is accessed by many researchers and others, for a myriad of purposes. The Buxton site continues to provide information to local people and visitors to the town, and to commerce, industry, schools and universities.

Buxton Climatological Station is one of the longest, continuously recording weather stations in the UK. The station has unbroken records going back over 150 years, to 1865.

In the middle of the 1800’s, there were many serious outbreaks of diseases like the cholera, typhus, etc. outbreaks which resulted in many deaths, particularly of young children.   Doctors before this time did not realise that these diseases were spread by contaminated water. They thought the diseases came from airborne sources, the famous “miasmas”. That would explain a growing interest in climate data. When sinks were first installed in bedrooms to replace the old jug and washbasin arrangement, people were very suspicious of this new-fangled idea. They were afraid that the “miasma” would come up through the plughole and contaminate the bedroom with deadly diseases and the solution was to keep the plug firmly in the basin to stop the “miasma” spreading into the room!

Also, in the mid-nineteenth century, doctors considered that a change of climate and exposure to pure, fresh, bracing air had a stimulating effect on an invalid’s system. As a result, mountain health resorts became very popular and, in order to justify promoting the benefits of Buxton’s climate, it was essential to have accurate data.

So a major factor in the founding of the Buxton Station was in response to the realisation that the weather did have an influence on health and diseases.  Scientists knew by this time that there was a link between outbreaks of these kinds of disease and current weather conditions, but there was no local weather station making regular readings.  Without this data, doctors couldn’t predict or prepare for the outbreaks when they occurred.

In 1865, the people of Buxton, subscribed to the setting up of a weather station, to record temperatures, rainfall, and other details. This was initially placed in the grounds of the Devonshire Royal Hospital.  Readings in the late 1860’s to 1870’s were taken by Edwin J Sykes, FRAS, FMS.   Edwin J Sykes was a Dispensing Chemist.  He was the resident dispenser to the Devonshire Hospital from about 1868 to 1873, and in 1873 bought the business of Mr Acton at No 5 The Quadrant and succeeded him as a Family and Dispensing Chemist. He continued to act an honorary meteorologist at the hospital. The Devonshire Hospital and Buxton Bath Charity Annual Report for 1874, Records the following “Mr. Sykes, who had acted as Honorary Meteorologist to the Hospital during the five years of his residence in the Hospital, kindly continues to perform these duties without payment.”

In 1874, the Meteorological Office took on Buxton Weather Station as one of their official climatological stations:

The meteorological report which is annexed to the 1874 Devonshire Hospital annual report states “The year 1874 was one of great importance in a meteorological point of view. Several new and necessary systems have been suggested, and to a considerable extent carried out, under the superintendence of many distinguished naturalists- and meteorologists, who have established a method of co-operation for the investigation of such periodical phenomena of nature as depend on the progress of the seasons. To this end, several observatories have been recognised by the Meteorological Society, for the purpose of simultaneous observations twice daily: it has pleased the Council to distinguish the observatory at Buxton with that honour. The chief physical conditions to be observed are : The highest and lowest temperatures of the air daily;  the intensity of solar radiation; the humidity of the air; rainfall and snow; frost; occurrence of storms; direction of the wind; the movements and aspects of the clouds; and the general state of the sky.” (We still take most of these same readings today,  together with many other readings such as “wet bulb” temperature to calculate dew point & humidity, grass tip temperature - and temperature readings down into the earth at 10cm depth, 30 cm depth and one metre depth).

In August 1925, the equipment, together with the gated and railed enclosure, was moved to the present site, on The Slopes. 

Mr Sykes continued taking readings into the late 1880’s, and was followed by a succession of other volunteers from the town.

Around 1990, High Peak Borough Council took over the readings. At first, the readings were recorded by John Fletcher, the Market Inspector. Around 1995, a member of the Environmental Health Team took over - he became well known as  “Borough Meteorologist” – His name was Stephen Green – he took daily readings, and maintained the records, as well as transposing many long term records into "e-form".  Stephen tells me "as well as the morning readings, we also used to be part of the "Health Resort Scheme". This meant taking a second set of readings at 17.00 pm, and phoning them through to the Met Office. This was when Buxton readings (amongst others) appeared in the National newspapers. Stephen maintained his role for more than 20 years, until he retired in 2015.

After Mr Green retired in 2015, the Environmental Health Team continued to maintain the readings, but pressure on local government resources, meant that this daily duty was causing difficulties for the Council team. Because of these manning difficulties, in May 2015, the Met Office Regional Network Manager, Gill Allbones, advertised for volunteers to take over the readings, and maintenance of records. With 150+ years of unbroken records, it would have been a great loss to stop the recordings – these long unbroken records, are a valuable resource for researchers – and the long history, is a matter of some prestige for the town of Buxton, and the Borough of High Peak!

Our Slopes Team formed in June 2015, received initial training and support from the Met Office and support from the Environmental Health Team – and we have been in place since then – and we are proud to have never missed a day!  We currently have around 12, wonderful and committed volunteers, which seems about the right number to maintain regular attendance, whilst keeping the duties not too onerous.

I co-ordinate the activities of the team, and carry out day to day repairs and maintenance of the equipment. Our Met Office Manager ensures that replacement and consumable equipment is made available when required.  In addition, the Met Office inspects and calibrates every aspect of the equipment, and the site, regularly – this to maintain accuracy – and to ensure our compliance with global standards.

If you would like to know more about the Met Office Buxton site, access records, add to this tale, or even enquire about joining the volunteer team, please contact Michael via www.buxtonweather.co.uk

WOW in schools

WOW is a platform for anybody to submit, share and display their weather observations. A couple of new sites have recently appeared on WOW, linked to Primary Schools who have opted to join the WOW community. 

The Beacon Church of England (VA) Primary School, Exmouth, Devon, are now sharing their observations on WOW:

Mum of two, Debbie, decided to purchase a weather station for this school. After doing some research she opted for a Watson W-8681 wireless weather station. With the help of one of the teachers and the school's I.T specialist they built the weather station and mounted it on the roof of the school:

Advice about how to best site a weather station can be seen here. It may be difficult to find the perfect location, particularly in an urban environment. However if you share details on your weather station's exposure when setting up your WOW site, any siting issues can be taken into account, making the data more useful to others. More details on how to rate your site in WOW can be seen here. Once up and running the majority of weather stations will require some additional software in order to link them up to WOW. There are a number of freely available third party software packages, some of which are listed on this page. The WOW team are always looking to add more options to this list, if you want to share your software please comment below or send us some feedback. The Beacon School decided to use Cumulus weather station software to link their weather station to WOW.  This is currently running on a laptop, but the school are investigating using a Raspberry Pi to reduce running costs. 


St George's Catholic Primary School, Taunton, Somerset, have also recently set up their own weather station, with a little help from Dad Adrian. They installed a Davis Pro 2 Weather Station. In order to log and visualise the data from this weather station a data logger and the Davis 'WeatherLink' software are required. Once this was all up and running Adrian used Cumulus software to start uploading the data to WOW. This weather station has been mounted on a long pole on the side of a building to improve it's exposure:

  

 

Why do we need your data?

Note from the WOW team: This blog post has been written by a member of the National Climate Information Centre (NCIC) based within the Met Office. Observations for the UK, such as those entered into WOW by our network of voluntary climate observers, are essential to put recent weather into context and to detect variations and possible long-term trends in UK climate. The author's thoughts and views below are their own.

I work as a scientist in the NCIC team. Our work aims to understand the UK’s climate in terms of trends, variations and extremes. Absolutely critical to this are the observational data on which we rely. Important aspects include spatial coverage (so all parts of the UK are represented), continuity (so we can look at long-term trends), quality (so we can have confidence in the integrity of our products), and timeliness (so we can produce near real-time products using as large a network as possible).

Currently, official climate observations from the UK come from a network of approximately 260 automatic weather stations, but these are supplemented by the Volunteer Climate Network (VCN) of over 150 stations manned by volunteer observers. The UK’s climate is highly complex and variable over small spatial and temporal scales, and in reality any network will struggle to capture the full details of the weather on a day-to-day basis. The number of stations in the network is inevitably a compromise between what we would like in an ideal world and what is realistically achievable. Nevertheless, the additional VCN stations (over a third of the network) are an invaluable contribution to our work and the integrity of our climate products. A recent research project also made use of climate observations from all observers submitting observations through WOW, to compare against results from the ‘official’ network.

So, what do I do on a day-to-day basis? My time is roughly divided in three. Firstly: designing the software systems to use and extract historic climate data from our archives and generate climate products (for example, gridded data, time-series, maps). Secondly: analysing climate data to try to understand the results in detail. Thirdly, disseminating information, for example on the UK climate pages on our website, in reports, or for the wider media. Overall, the NCIC team’s science output is used in a wide range of applications, including helping fulfil our remit for the Met Office Public Weather Service, providing climate data for the Hadley Centre Climate Programme and external researchers, and products which can be used by businesses to understand their risks associated with weather and climate. Examples of NCIC’s UK climate products may be found on the Met Office website.

From this.... Stevenson Screen used to house thermometers in the field

To this... An example map showing the spatial distribution of daily minimum temperature across the UK on 15 October 2018.

To me, this seems like important work, particularly in the context of all the current and future pressures on our world. The NCIC team follow in the footsteps of many illustrious predecessors, such as George Symons and Gordon Manley. To go back to the original question, let me quote Gordon Manley on snow (Manley, 1969): “A great deal of needless romance has long been attached in Britain to the subject of snow. I soon learnt to distrust the exaggerated stories, bad reporting and general lack of knowledge, and I set out to rationalise the available data.”

I hope you enjoy taking observations from your weather station, whatever the instruments, whether ‘official’ or otherwise. I doubt that future scientists in 100 years’ time will be interested in the current work of NCIC, but they will undoubtedly be interested in our data, and yours. Thank you for submitting your observations through WOW.

Manley, G. (1969), SNOWFALL IN BRITAIN OVER THE PAST 300 YEARS. Weather, 24: 428-437. doi:10.1002/j.1477-8696.1969.tb03117.x

WOW Developments

The WOW team at the Met Office are continually working to improve the website. A lot of the changes we make are in the background, but you may have noticed a couple of the more recent developments to the map visualisations. 

Based on feedback from users we have made some changes to the map layer for wind speed/direction. The map layer originally looked like this:

The new visualisation looks like this:

The number of categories has been increased from 5 to 8 so it is now easier to pick out where the strongest winds are at a glance.  The new categories have roughly been based on the Beaufort wind scale. The yellow circles showing where the wind is being reported as calm are still there, but are less dominant on the map.

We have also added a new map layer, showing observations of Dew Point Temperature. This is a measure of humidity  and tells us how close the air is to being saturated. This information is useful to meteorologists to help identify different air masses, and for forecasting dew, frost, and mist or fog. 

The option to provide feedback on WOW is in the footer of each page on the website, just click on the 'WOW feedback' link at any time!